SALES RETURN POLICY

• NO RECEIPT, NO EXCHANGE.
• No cash refund.
  
  
• The exchange of purchased items within two (2) days from the purchase date shall be allowed. (e.g. Items purchased on Jan. 1 shall be permitted to be exchanged in full purchase value* to another item until Jan. 3)
  *In the unlikely event of a sudden price drop within the two-day exchange period, the returned item shall be valued at the current market value, i.e., the price on the current price list.
  
  
• Items that are exchanged outside the two-day period shall be penalized a restocking fee of 15% within the first week, an additional of 5% per week for the following weeks. (e.g. 20% on the second week, 25% on the third week and so on). In the event of price increases, computation shall be done on the original purchase price.
  
  
• Only items that have their complete boxes, CDs and manuals in pristine condition shall be honored for exchange (Consumable items such as ink cartridges, ribbons, etc. that have been opened shall not be accepted).
  
  
• Items that have been dented, burnt or are with warranty stickers that have been tampered with in any way shall not be honored.
  
  
• The company reserves the right to decline any return or exchange when deemed necessary.

WARRANTY POLICY

• Every item offered by the company is covered by a one (1) year warranty except for the following items:
  
  
  
  1. Glass filter
  2. Computer cover
  3. Mouse (Logitech & Microsoft)
  4. Keyboards (one month warranty except for Logitech & Microsoft)
  5. Headsets (one month warranty except for Labtec)
  6. Speakers Below P250.00
  7. Ink cartridges
  8. Other consumable items
     
     
• Each item released by the company shall be identified with a warranty sticker indicating the month and year the sale was made.
  
  
• Any item diagnosed to be defective by the technical department shall be replaced with a same new item or repaired and returned to the customer, subject to the following conditions:
  • item has a warranty sticker on it that has not been tampered with in any way;
  • date on the warranty sticker is less than one (1) year from the present date;
  • item is supported with a Sales Receipt (Warranty Receipt).
    
    
• In case the item brought in for diagnosis is defective, and there is no available stock for replacement, and the customer is willing to upgrade the item he brought in by paying for the amount necessary in order to get a higher model or type of the defective item, the warranty sticker shall be dated at the month and year the original defective item was purchased. This shall be made clear to the customer before any upgrading shall be processed in order to avoid any misunderstanding.
  
  
• In case a defective item that has been returned to the main office is ascertained by the main office with the supplier to be out or warranty, but the warranty of our company to the customer is still within effectivity period, the item still has to be replaced with a same new item or repaired.
  
  
• No Receipt, No Warranty.

Inquiries

If you have any questions regarding our sales policies please don't hesitate to email your concerns at sales@pcx.com.ph.

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